Privacy Policy
Last updated 30 April 2026
1. Introduction
At Integra Systems, we are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you create and use an account within our customer portal and submit orders for our digital products. By creating an account or using our customer portal, you consent to the practices described in this policy. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
2. Information We Collect
We collect personal information that is reasonably necessary to provide access to our customer portal and process orders. Account Information When you create a customer portal account, we collect personal information including: • Name • Company name • Email address • Mobile phone number This information is used to establish and manage your portal account. Order Information When you place an order through the portal, we collect and record information associated with your order, including: • Product selections • Order details • Generated purchase order information • Related sales order and invoicing details • Communications relating to your order This information is linked to your portal account. Technical Information When you access the portal, limited technical information such as your IP address and device information may be recorded by our systems to maintain security, diagnose technical issues, and support system performance. We do not use cookies or tracking technologies within the customer portal.
3. How We Use Your Information
We use your personal information for the following purposes: • To create and manage your customer portal account • To process and manage product orders submitted through the portal • To generate purchase orders, sales orders, and invoices • To communicate with you regarding your account, orders, and support requests • To maintain records required for business, accounting, and legal purposes • To maintain system security and prevent unauthorised access • To comply with legal and regulatory obligations We do not use your portal account information for unrelated marketing purposes unless you have separately consented.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where it is reasonably necessary to operate our business and fulfil your orders. This may include: • Accounting and invoicing service providers • IT service providers and system hosting providers • Payment processing providers • Professional advisers such as auditors, accountants, or legal advisers • Government authorities where required by law Any third parties engaged by us are required to handle personal information in accordance with applicable privacy laws and contractual confidentiality obligations. We do not sell or rent personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include: • Secure authentication for portal access • Controlled access to stored information • Secure data storage systems • Regular system monitoring and maintenance While we take reasonable steps to protect your personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Storage and Retention
We store personal information in secure systems located in Australia and the United States, including infrastructure used to operate our customer portal and associated services. As a result, your personal information may be transferred to, stored in, or accessed from servers located in the United States. We take reasonable steps to ensure that any service providers we engage, including those located overseas, implement appropriate technical and organisational measures to protect personal information and handle it in a manner consistent with the Australian Privacy Principles. Personal information associated with customer portal accounts and orders is retained for as long as necessary to: • Maintain your account and provide access to the portal • Process and manage orders, including purchase orders, sales orders, and invoicing • Comply with contractual, accounting, taxation, and legal obligations • Resolve disputes and enforce our agreements When personal information is no longer required for these purposes, we take reasonable steps to securely destroy or de-identify it.
7. Access and Correction of Personal Information
You have the right to request access to personal information we hold about you and to request correction if that information is inaccurate, incomplete, or out of date. Requests for access or correction can be made using the contact details below. We will respond to such requests in accordance with the requirements of the Privacy Act 1988 (Cth).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our systems, services, or legal obligations. Any updated version will be made available through our customer portal or website.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at: Email: enquiries@integrasystems.com.au Address: 197 Northcorp Boulevard, Broadmeadows VIC 3047 By creating an account and using our customer portal, you acknowledge that you have read and understood this Privacy Policy.